NetBotz appliance firmware upgrade or downgrade causes USB-attached external storage data loss.
Published date:
08 March 2019
Issue:
NetBotz appliance firmware upgrade or downgrade causes USB-attached external storage data loss
Product Line:
NetBotz
Environment:
NetBotz 2.x, 3.x, and 4.x firmware (BotzWare)
Cause:
Not Provided
Resolution:
When upgrading (or downgrading) any version of NetBotz firmware when the running version has been configured to support USB-attached external storage, camera capture images and alert history (graphs and other alert information) are deleted from the storage device when it is re-attached under control of the upgraded or downgraded firmware.
Workaround: Use network-attached storage instead (Windows share or Unix NFS).
Fix Status: No fix available.
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