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How do I upgrade my Smart-UPS firmware using my Network Management Card?

Issue: There are several methods to update the firmware of the UPS: Locally via a Serial or USB connection using the Firmware Upgrade Wizard application Locally via USB Thumb Drive Remotely via the...

Data Center Expert | Getting Started

Issue: How-to guides and informational links on getting started with a Data Center Expert Appliance. Product line: StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard...

APC UPS Network Management Card (NMC) Compatibility Chart

Issue Which model of UPS Network Management Card is supported in my UPS? Product Line UPS Network Management Card for Easy UPS - AP9544 UPS Network Management Card 3 - AP9640, AP9641, AP9643 U PS...

How to File an Equipment Protection Policy (EPP) Claim

Issue: How to File an Equipment Protection Policy (EPP) Claim Product Line: Smart-UPS, Back-UPS, Surge Environment: All models that include an EPP policy, All Serial Numbers See your system's...

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How to reset the SmartConnect Network Interface

Issue: How to reset the SmartConnect Network Interface Product Line: SmartConnect enable Smart-UPS Environment: Smart-UPS SMC, SMT, SMTL, SMX, SCL with built-in SmartConnect network port Cause: Need...

Unable to access PowerChute Business Edition or PowerChute Network...

Issue : Unable to access PowerChute Business Edition or PowerChute Network Shutdown web interface with default browser using localhost as the IP address Example: https://localhost:6547 Products:...

Why has PowerChute Business Edition version 9.x, 10.x lost communication...

Issue: After detaching communication cable and then reattaching communication cable PowerChute Business Edition does not reestablish communications with the UPS. Product: PowerChute Business Edition...

PowerChute Network Shutdown - Shutdown Procedure for VMware vSAN with...

Issue: Extra steps are required for vSAN shutdown with vSphere 7.x Products: PowerChute Network Shutdown v4.3 and above Environment: VMware vSphere 7.0 with vCenter Server 7.0 and above Cause: When...