{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}Search FAQs
{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake up.
Issue:
You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake up.
Product Line:
PowerChute Business Edition 9.1, 9.1.1, 9.2, 9.2.1, 9.5, 10.x
Environment:
All supported Windows OS
Cause:
Hibernate and Sleep are not supported with PowerChute Business Edition
Solution:
Disable Hibernate and or Sleep for shutdown in Power Options
You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake up.
Product Line:
PowerChute Business Edition 9.1, 9.1.1, 9.2, 9.2.1, 9.5, 10.x
Environment:
All supported Windows OS
Cause:
Hibernate and Sleep are not supported with PowerChute Business Edition
Solution:
Disable Hibernate and or Sleep for shutdown in Power Options
Explore more
Explore more
Can't find what you are looking for?
Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.