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How do I upgrade my Smart-UPS firmware with no firmware image bundled with Firmware Upgrade Wizard v4.2?

Published date: 30 March 2020

No firmware images are bundled with the Firmware Upgrade Wizard for the following UPS devices:
 
  • SRT Family: SRT1000UXI-LI, SRT1000UXI-NCLI, SRT1500UXI-LI, SRT1500UXI-NCLI, SRT2200UXI-LI, SRT2200UXI-NCLI, SRT3000UXI-LI, SRT3000UXI-NCLI, DLRT3000RMXLI, FJRT3000XLIX322, SRT2200RMXLI, SRT2200RMXLI-NC,SRT2200XLI, SRT3000RMXLI, SRT3000RMXLI-NC, SRT3000RMXLT, SRT3000RMXLT-NC, SRT3000RMXLW-IEC, SRT3000XLI, SRT3000XLT, SRT3000XLTW, SRT3000XLW-IEC, DLRT3000RMXLA, SRT2200RMXLA, SRT2200RMXLA-NC, SRT2200XLA, SRT3000RMXLA, SRT3000RMXLA-NC, SRT3000XLA, SRT3000XLA-TW, SRT2200RMXLAUS, SRT3000XLAUS
  • Smart-PMU: XP1K9NN42RCC

If your UPS is mentioned in the above list of SKUs, you can still use the Firmware Upgrade Wizard v4.2 to upgrade its firmware. Please see Knowledge Base article FA279197 for firmware images for these SKUs.
NOTE: IT is strongly recommended you contact APC Technical Support to assist with upgrading your UPS firmware for the above UPS devices.
The User Manual includes a step-by-step walkthrough and can be downloaded from the Software/ Firmware page on the APC website – select “Wizards & Configurators” from the Filter by > Software / Firmware list of checkboxes, and click Documentation under the Firmware Upgrade Wizard v4.2 listing. Alternatively, search for “SFSUWIZ420” on the APC website, and download the manual from the Documentation tab on the SFSUWIZ420 product page.

Additional Steps:
  1. Download the firmware image files from Knowledge Base article FA279197.
  2. Unzip the downloaded files to your desired location.
  3. Navigate to the “Browse” screen of the Firmware Upgrade Wizard and browse to the location where the downloaded files are located.
  4. The Firmware Upgrade Wizard will automatically suggest the compatible firmware for your UPS.
  5. Select the firmware file and proceed with the upgrade.
However, the below firmware upgrade error screen will appear at the end of the upgrade. This is a known issue with v4.2 that will be addressed in the next revision. The screen can be ignored, the firmware most likely successfully upgraded.



To confirm your firmware version:
  • Run the Firmware Upgrade Wizard and it will identify the current firmware version before performing the update.
  • Or, turn on the UPS and access the LCD screen and navigate to About > UPS Firmware to verify the firmware version.
If you have any additional questions or run into any issues during the process, please contact APC Technical Support.
 

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