SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPSProduct Line:
All SmartConnect enabled models (IE: SMT750C, SMT1000C, SMT1500C, etc)
All Serial NumbersCause:
SmartConnect enabled Smart-UPS products are able to download the latest UPS Firmware from the Cloud.Resolution:
1 - To upgrade the firmware you can do so via the cloud portal. See the instruction here https://www.smartconnect-support.apc.com/help/EN/index.html#page/EcoStruxure%2520Ready%2520Smart-UPS%2520Help%2520Center%2FMN04.6.2.html%23
2 - The other option for upgrading the firmware is Via the "Configuration" menu on the UPS LCD screen. You can update the UPS firmware by selecting "Install FW?"Note:
This option will only be seen once a Firmware Image has been automatically downloaded by the UPS from the cloud.
Once you select "Install FW?" your options are:
• Next off (Updates the UPS Firmware next time that the UPS is turned off)
• Now (Updates the UPS firmware immediately without interrupting operations)
• Don't Install
The update will take approximately 5 minutes to complete from the time you initiate the update. You may not have battery back up available during some of this time. If you have a high profile application you may want to use "Next Off" so that the UPS updates itself the next time you reboot the unit rather than doing the upgrade live.