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Missing links to raw status information on Symmetra UPS

Links to access the raw status data of Symmetra intelligence modules are missing in the Network Management Card (NMC) interface

Product Line
  • Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH
  • Symmetra UPS systems

  • Firmware version AOS 6.4
  • All serial numbers

Links to access the raw status information of the Symmetra intelligence modules are missing from AOS 6.4. This will be resolved in a future release, and this KB article will be updated when a fixed version is available. It is possible to access the raw status information of the intelligence modules by modifying the URL as shown in the steps :

Step 1 - Navigate to the IM information page (Status --> UPS --> Intelligence modules)

Step 2 - Select "View All Battery Raw Status Data" at the bottom of the page

Step 3 - Modify the end of the URL from "uprawbatt.htm" to "upraw.htm", and press enter to reload the page

This page will show all raw status information for the Intelligence Modules, Power Modules and any connected Battery Frames

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