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Technical FAQs
“Failed dependency error on terminal” during PowerChute Business Edition 8.0.1, 9.0.x, 9.1.x and 9.2.x installation on Red Hat Enterprise Linux 6.x, 7.x and Oracle Linux 7.3
Issue:
The installation requires 32-bit libraries (glibc) to be available on an x64 system.
Product Line:
PowerChute Business Edition versions 8.0.1, 9.0, 9.0.1, 9.0.2, 9.0.3, 9.1.x, 9.2.0, 9.2.1, 9.0.4
Environment:
Red Hat Enterprise Linux (RHEL) versions 6.x and 7.x
Oracle Linux 7.3
Cause:
32 bit libraries used by PowerChute missing in the x64 Operating System installation.
Solution:
Please follow the steps below to ensure that 32-bit libraries are available on your x64 system:
For RHEL 6.0, 6.1, 6.2, 6.3
1. Registered Red Hat Network (RHN) users:
Download the Red Hat Package Manager (RPM). For more information see:https://access.redhat.com/knowledge/docs/en-US/Red_Hat_Enterprise_Linux/6/html/Developer_Guide/compilers.html
Download the following packages from RHN:
Non-registered users, copy the packages listed above to your desktop from the Packages folder on the CD of one of the following, depending on your RHEL version:
yum localinstall --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
(Replace x with the relevant package numbering for your RHEL version).
Note:
If you see the following message on the command line:
“Public key for nss-softokn-freebl-x.xx.x-x.x.xxx.xxxx.rpm is not installed”
then, add --nogpgcheck to the command line to disable public key verification (see below):
yum localinstall --nogpgcheck --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
3. When prompted, type “y”.
4. Install PowerChute versions prior to 9.1 using:
rpm -i pbeagent<version>.rpm
Install PowerChute versions 9.1 and higher using
./install_pbeagent_linux.sh
Table 1: Red Hat versions 6.0, 6.1, 6.2, 6.3 and associated packages.
For RHEL 6.4, 6.5, 6.6, 6.7, 6.8, and 7.x
1. Registered Red Hat Network (RHN) users, download the following packages from RHN:
3. Navigate to the files’ location and type the following commands:
yum localinstall --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
yum localinstall --disablerepo=* libstdc++-x.x.x-x.xxx.xxx.rpm libgcc-x.x.x-x.xxx.xxxx.rpm
(Replace x with the relevant package numbering for your RHEL version).
5. When prompted, type “y”.
6. Install PowerChute versions prior to 9.1 using
rpm -i pbeagent<version>.rpm
Install PowerChute versions 9.1 and higher using
./install_pbeagent_linux.sh
Table 2: Red Hat versions 6.4 and associated packages.
Table 3: Red Hat versions 6.5 and associated packages.
Table 4: Red Hat versions 6.6 and associated packages.
Table 5: Red Hat versions 6.7 and associated packages.
Table 6: Red Hat versions 6.8 and associated packages.
Table 7: Red Hat versions 6.9 and associated packages.
Table 8: Red Hat versions 6.10 and associated packages.
Table 9: Red Hat versions 7.0 and associated packages.
Table 10: Red Hat versions 7.1 and associated packages.
Table 11: Red Hat versions 7.2 and associated packages.
Table 12: Red Hat versions 7.3, & Oracle Linux 7.3 and associated packages.
Table 13: Red Hat versions 7.4 and associated packages.
Table 14: Red Hat versions 7.4 and associated packages.
The installation requires 32-bit libraries (glibc) to be available on an x64 system.
Product Line:
PowerChute Business Edition versions 8.0.1, 9.0, 9.0.1, 9.0.2, 9.0.3, 9.1.x, 9.2.0, 9.2.1, 9.0.4
Environment:
Red Hat Enterprise Linux (RHEL) versions 6.x and 7.x
Oracle Linux 7.3
Cause:
32 bit libraries used by PowerChute missing in the x64 Operating System installation.
Solution:
Please follow the steps below to ensure that 32-bit libraries are available on your x64 system:
For RHEL 6.0, 6.1, 6.2, 6.3
1. Registered Red Hat Network (RHN) users:
Download the Red Hat Package Manager (RPM). For more information see:https://access.redhat.com/knowledge/docs/en-US/Red_Hat_Enterprise_Linux/6/html/Developer_Guide/compilers.html
Download the following packages from RHN:
- "glibc-x.xx-x.xx.xxx.xxxx.rpm"
- "nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm"
Non-registered users, copy the packages listed above to your desktop from the Packages folder on the CD of one of the following, depending on your RHEL version:
- RHEL_6.0 X86_64
- RHEL_6.1 X86_64
- RHEL_6.2 X86_64
- RHEL_6.3 X86_64
yum localinstall --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
(Replace x with the relevant package numbering for your RHEL version).
Note:
If you see the following message on the command line:
“Public key for nss-softokn-freebl-x.xx.x-x.x.xxx.xxxx.rpm is not installed”
then, add --nogpgcheck to the command line to disable public key verification (see below):
yum localinstall --nogpgcheck --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
3. When prompted, type “y”.
4. Install PowerChute versions prior to 9.1 using:
rpm -i pbeagent<version>.rpm
Install PowerChute versions 9.1 and higher using
./install_pbeagent_linux.sh
| Red Hat Version | glibc | nss-softokn |
| RHEL 6.0 | glibc-2.12-1.7.el6.i686.rpm | nss-softokn-freebl-3.12.7-1.1.el6.i686.rpm |
| RHEL 6.1 | glibc-2.12-1.25.el6.i686.rpm | nss-softokn-freebl-3.12.9-3.el6.i686.rpm |
| RHEL 6.2 | glibc-2.12-1.47.el6.i686.rpm | nss-softokn-freebl-3.12.9-11.el6.i686.rpm |
| RHEL 6.3 | glibc-2.12-1.80.el6.i686.rpm | nss-softokn-freebl-3.12.9-11.el6.i686.rpm |
For RHEL 6.4, 6.5, 6.6, 6.7, 6.8, and 7.x
1. Registered Red Hat Network (RHN) users, download the following packages from RHN:
- "glibc-x.xx-x.xx.xxx.xxxx.rpm"
- "nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm"
- “libstdc++-x.x.x-x.xxx.xxx.rpm”
- “libgcc-x.x.x-x.xxx.xxxx.rpm”
3. Navigate to the files’ location and type the following commands:
yum localinstall --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
yum localinstall --disablerepo=* libstdc++-x.x.x-x.xxx.xxx.rpm libgcc-x.x.x-x.xxx.xxxx.rpm
(Replace x with the relevant package numbering for your RHEL version).
5. When prompted, type “y”.
6. Install PowerChute versions prior to 9.1 using
rpm -i pbeagent<version>.rpm
Install PowerChute versions 9.1 and higher using
./install_pbeagent_linux.sh
| RHEL 6.4 Packages | |
| glibc | glibc-2.12-1.7.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.12.7-1.1.el6.i686.rpm |
| libstdc++ | libstdc++-4.4.7-3.el6.i686.rpm |
| Libgcc | libgcc-4.4.7-3.el6.i686.rpm |
| RHEL 6.5 Packages | |
| glibc | glibc-2.12-1.132.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.14.3-9.el6.i686.rpm |
| libstdc++ | libstdc++-4.4.7-4.el6.i686.rpm |
| Libgcc | libgcc-4.4.7-4.el6.i686.rpm |
| RHEL 6.6 Packages | |
| glibc | glibc-2.12-1.149.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.14.3-17.el6.i686.rpm |
| libstdc++ | libstdc++-4.4.7-11.el6.i686.rpm |
| libgcc | libgcc-4.4.7-11.el6.i686.rpm |
| RHEL 6.7 Packages | |
| glibc | glibc-2.12-1.166.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.14.3-22.el6_6.i686.rpm |
| libstdc++ | libstdc++-4.4.7-16.el6.i686.rpm |
| libgcc | libgcc-4.4.7-16.el6.i686.rpm |
| RHEL 6.8 Packages | |
| glibc | glibc-2.12-1.192.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.14.3-23.el6_6.i686.rpm |
| libstdc++ | libstdc++-4.4.7-17.el6.i686.rpm |
| libgcc | libgcc-4.4.7-17.el6.i686.rpm |
| RHEL 6.9 Packages | |
| glibc | glibc-2.12-1.209.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.14.3-23.el6_8.i686.rpm |
| libstdc++ | libstdc++-4.4.7-18.el6.i686.rpm |
| libgcc | libgcc-4.4.7-18.el6.i686.rpm |
| RHEL 6.10 Packages | |
| glibc | glibc-2.12-1.212.el6.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.14.3-23.3.el6_8.i686.rpm |
| libstdc++ | libstdc++-4.4.7-23.el6.i686.rpm |
| libgcc | libgcc-4.4.7-23.el6.i686.rpm |
| RHEL 7.0 Packages | |
| glibc | glibc-2.17-55.el7.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.15.4-2.el7.i686.rpm |
| libstdc++ | libstdc++-4.8.2-16.el7.i686.rpm |
| Libgcc | libgcc-4.8.2-16.el7.i686.rpm |
| RHEL 7.1 Packages | |
| glibc | glibc-2.17-78.el7.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.16.2.3-9.el7.i686.rpm |
| libstdc++ | libgcc-4.8.3-9.el7.i686.rpm |
| Libgcc | libstdc++4.8.3-9.el7.i686.rpm |
| RHEL 7.2 Packages | |
| glibc | glibc-2.17-105.el7.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.16.2.3-13.el7.i686.rpm |
| libstdc++ | libgcc-4.8.5-4.el7.i686.rpm |
| Libgcc | libstdc++4.8.5-4.el7.i686.rpm |
| RHEL 7.3 & Oracle 7.3 Packages |
|
| glibc | glibc-2.17-157.el7.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.16.2.3-14.4.el7.i686.rpm |
| libstdc++ | libgcc-4.8.5-11.el7.i686.rpm |
| Libgcc | libstdc++4.8.5-11.el7.i686.rpm |
| RHEL 7.4 Packages | |
| glibc | glibc-2.17-196.el7.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.28.3-6.el7.i686.rpm |
| libstdc++ | libgcc-4.8.5-16.el7.i686.rpm |
| Libgcc | libstdc++4.8.5-16.el7.i686.rpm |
| RHEL 7.5 Packages | |
| glibc | glibc-2.17-222.el7.i686.rpm |
| nss-softokn | nss-softokn-freebl-3.34.0-2.el7.i686.rpm |
| libstdc++ | libgcc-4.8.5-28.el7.i686.rpm |
| Libgcc | libstdc++4.8.5-28.el7.i686.rpm |