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Data Center Expert | Surveillance clips unavailable after restoring a backup to a new StruxureWare server

Published date: 13 May 2020

Issue:
Surveillance clips unavailable after restoring a backup to a new StruxureWare server.

Product Line:
StruxureWare Data Center Expert (DCE)
     - Basic Appliance (AP9465)
     - Standard Appliance (AP9470)
     - Enterprise Appliance (AP9475)
     - Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment:
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause:
If a StruxureWare server has been replaced and you are trying to restore a backup, the easiest thing to do is assign the same IP and hostname that was given to the original StruxureWare server. If you give it a different IP or hostname, NetBotz appliances will not know where to send posts.

Resolution:

If you give it a different IP or hostname, you will need to reconfigure the post information in all the Netbotz appliances. This will update the current post information.

If this restore was done to create a redundant server and posts are required to 2 StruxureWare servers, all NetBotz appliances will need to be removed and re added. The reason for this is the appliances will need to have the information for the new server added to it's posting addresses. Removing and re adding the appliance is the only way to add the new value.
 

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