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{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, and PowerChute Business Edition 10.x
Issue:
What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x and PowerChute Business Edition 10.x?
Product:
PowerChute Network Shutdown (PCNS) version 3.1 and 4.x
PowerChute Business Edition (PCBE) version 10.x
Environment:
All supported Windows and Linux OS
Cause:
Troubleshooting
Solution:
For PowerChute Network Shutdown:
Gather these files and send to Schneider Electric Technical Support
error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log, debug.log, Powershell.log, sshserivce log, m11Debug.log, configuration.log, cmdfiles.log
NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. The Powershell.log, cmdfiles.log may or may not be present depending on the OS and how PowerChute is configured.
On Windows the default path is
C:\Program files\APC\PowerChute\group1
On VMware vMA or APC Appliance the default path is
/opt/APC/PowerChute/group1
For PowerChute Business Edition:
Open the PowerChute Agent web interface and go to About, Create PowerChute Zip Archive.
NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x and PowerChute Business Edition 10.x?
Product:
PowerChute Network Shutdown (PCNS) version 3.1 and 4.x
PowerChute Business Edition (PCBE) version 10.x
Environment:
All supported Windows and Linux OS
Cause:
Troubleshooting
Solution:
For PowerChute Network Shutdown:
Gather these files and send to Schneider Electric Technical Support
error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log, debug.log, Powershell.log, sshserivce log, m11Debug.log, configuration.log, cmdfiles.log
NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. The Powershell.log, cmdfiles.log may or may not be present depending on the OS and how PowerChute is configured.
On Windows the default path is
C:\Program files\APC\PowerChute\group1
On VMware vMA or APC Appliance the default path is
/opt/APC/PowerChute/group1
For PowerChute Business Edition:
Open the PowerChute Agent web interface and go to About, Create PowerChute Zip Archive.
NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
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