{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"Yes","noButton":"No","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please check the box"}}}
Search FAQs

Why does ESXi host shutdown fail if the DNS server is offline?

Issue:
 PowerChute fails to shut down ESXi host/s when the DNS server is offline.

Product Line:
PowerChute Business Edition Agent versions 9.0.3, 9.1.1, 9.2, 9.2.1, 9.5, 10.x
PowerChute Network Shutdown versions 2.2.3, 2.2.4, 3.0, 3.0.1


Environment:
  VMware Virtual Management Assistant (vMA)


Cause:
PowerChute runs a script the pulls the host name/s from vifptarget library. If the DNS server is running as virtual machine (VM) and has been shut down or the DNS server is off line the ESXi host name/s cannot be resolved causing the shut down to fail.

NOTE: PowerChute Network Shutdown version 3.1 and 4.x do not utilize vifptarget library. If running older versions of PowerChute Network Shutdown we recommend updated to the latest version.

Comparability information for PowerChute Network Shutdown can be found here.

To download the latest version of PowerChute Network Shutdown click here


Solution:
Add the ESXi host/s to /etc/hosts file

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.