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Why during the installation of PowerChute Personal Edition the 'NEXT" button does not respond when asked to select an installation folder?

Issue:
During the installation of PowerChute Personal Edition when asked to select an installation folder after clicking the Next button the installation hangs / stalls.

Product Line:
PowerChute Personal Edition (PCPE)

Environment:
PCPE versions 3.0, 3.0.0.1, 3.0.2
Windows XP, Vista, Windows 7

Cause:
Corruption in Windows Management Instrumentation (WMI)
See Microsoft FAQs for information on WMI http://technet.microsoft.com/en-us/library/ee692772.aspx

Resolution:
Run these commands from the command prompt.

Click Start, Run and typeCMD.EXE

Note:For Vista & Windows 7 you need to open Command Prompt window as an administrator. To do so, click Start, click All Programs, click Accessories, right-clickCommand Prompt, and then clickRun as administrator.

For all OS:

To save time and effort copy and paste the commands in bold.

  • Net stop winmgmt (answer yes to any questions asked)
  • cd C:/Windows/system32/wbem
  • xcopy Repository Repository.old
  • rmdir /s Repository (answer yes to any questions asked)
  • Net start winmgmt

For Windows XPonly:

  • rundll32 wbemupgd, UpgradeReposiror

For Vista and Windows 7:

  • winmgmt /salvagerepository

For all OS:

  • cd /d %windir%\system32\wbem
  • for %i in (*.dll) do RegSVR32 -s %i
  • for %i in (*.exe) do %i /RegServer

Note:After running “for %i in (*.exe) do %i /RegServer” the Windows Management Instrumentation Tester pop up window will appear just X out / close the window.

  • reboot the system and run the installer

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