Why during the installation of PowerChute Personal Edition the 'NEXT" button does not respond when asked to select an installation folder?

Environment:
PCPE versions 3.0, 3.0.0.1, 3.0.2
Windows XP, Vista, Windows 7

Cause:
Corruption in Windows Management Instrumentation (WMI)
See Microsoft FAQs for information on WMI http://technet.microsoft.com/en-us/library/ee692772.aspx

Resolution:
Run these commands from the command prompt.

Click Start, Run and typeCMD.EXE

Note:For Vista & Windows 7 you need to open Command Prompt window as an administrator. To do so, click Start, click All Programs, click Accessories, right-clickCommand Prompt, and then clickRun as administrator.

For all OS:

To save time and effort copy and paste the commands in bold.

• Net stop winmgmt (answer yes to any questions asked)
• cd C:/Windows/system32/wbem
• xcopy Repository Repository.old
• rmdir /s Repository (answer yes to any questions asked)
• Net start winmgmt

For Windows XPonly:

• rundll32 wbemupgd, UpgradeReposiror

For Vista and Windows 7:

• winmgmt /salvagerepository

For all OS:

• cd /d %windir%\system32\wbem
• for %i in (*.dll) do RegSVR32 -s %i
• for %i in (*.exe) do %i /RegServer

Note:After running “for %i in (*.exe) do %i /RegServer” the Windows Management Instrumentation Tester pop up window will appear just X out / close the window.

• reboot the system and run the installer

Released for:APC Philippines