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Monitoring & Dispatch Services

Managing a fleet of UPS systems spread across multiple locations can be challenging for you and your customers. With Monitoring & Dispatch Services, you can effortlessly provide a new or complementary managed service to your customers, without the hassle.

Want to compare the cost of managing your Edge Computing sites yourself versus letting us do it for you?

Discover your cost savings and downtime reduction today.
Calculator your savings

Why add a distributed IT management service?

Man repairs the machinery with tools

Gain Visibility

We monitor your customer’s dispersed UPSs, so you don't have to. And with centralized visibility, you remain in control.
3d illustration of vehicles in a city

Avoid Costly Dispatches

Using our vehicles, you can avoid spending money operationally to reach your customer’s dispersed IT installations.

Increase Revenue

Looking for recurring revenue? Extend your reach beyond point products, without all the worry and effort.

What others are saying

Dan Coffman, CEO, UPS Protection, Inc.
"Thanks to Monitoring & Dispatch Services, we have been able to provide a full package service to our customers to relieve their staff from maintenance duties and give them the peace of mind to dedicate their time to their focused activities.”

A full package service

Poor visibility. Limited budget and IT staff. Costly on-site remediations. You and your customer’s face similar issues with distributed IT. Monitoring & Dispatch can be the hands-off, value-added service you both need, while staying in control. Here’s how it works.

Add service plan

Consider adding Monitoring & Dispatch Services to new or existing UPSs, PDUs, or other solutions for distributed IT.

We monitor

Gain visibility via our Network Operations Centre as we monitor the assets through EcoStruxure Asset Advisor (included).

We contact you

Receive notifications from our Connected Services Hub when critical incidents arise. Watch the example above.

We send the experts

Get next business day, on-site service from our expert technicians with replacement parts (included), if necessary.

Discover more for the edge

By connecting to our EcoStruxure IT™ gateway, you unlock the flexibility to chose what works best for you. Monitor, manage and service on your own. Or let us do one or all for you. You can also configure a distributed IT solution pre-purchase using our Local Edge Configurator.

Try the engine behind our UPS wear analytics

Powered by AI, our software gives you actionable insights to optimize your device’s performance regardless of vendor.

We advise, you maintain

Do you prefer us to monitor, but you provide onsite service? Then EcoStruxure Asset Advisor by itself is for you.

Design for the Edge

Our LEC tool lets you design edge solutions (and add our service SKUs) before you buy. Login to your partner portal to access the LEC.

Need help?

Support Center

Obtain answers on your own by trying our digital support tools.

Search FAQs

Get answers you need by browsing topic-related Frequently Asked Questions (FAQ).

How to buy?

Easily find the nearest APC Reseller or Distributor in your location.

Find your replacement battery

Find the genuine APC Replacement Battery for your UPS.

Contact Us

Connect with us for help choosing the right product or with troubleshooting and installation. Monday through Friday from 7:00 a.m. to 7:00 p.m. AEST.