Browse FAQs



What are the various generations of Smart-UPS Products?
... various generations of single phase Smart-UPS Products? Smart-UPS ... a variety of Smart-UPS products in use ... ... .com product page for your specific UPS . Current Products: ... generation Line Interactive Smart-UPS products Flash upgrade able firmware ... Serial Port on UPS ) Smart -Slot for ... ... generation Line Interactive Smart-UPS products Flash upgrade able firmware ... Serial Port on UPS ) Smart -Slot for ... ... Level Line Interactive Smart-UPS products 1kva - 1 .5kva Flash upgrade able firmware ... Serial Port on UPS ) No Smart -Slot
How do I update the firmware of my SRT/SMC/XU/XP/SMX/SMT/SCL/SRC/CHS series Smart-UPS using the Firmware Upgrade Wizard?
Issue: ... firmware of the UPS : ... using the Firmware Upgrade Wizard application The Firmware Upgrade Wizard is the ... preferred method of upgrading . ... of the Firmware Upgrade Wizard or Firmware ... ... you need to upgrade via the Network ... All Smart-UPS The Firmware Upgrade Wizard does not support the below Smart-UPS devices: ... smx1500 with firmware UPS 02.x ... ... for the Firmware Upgrade Wizard are as ... ... find your current UPS Firmware version via UPS LCD: ... run the Firmware Upgrade Wizard, it ... ... menu of the UPS LCD screen, ... down to " UPS Firmware".
Video: How do I upgrade my Smart-UPS firmware using my Network Management Card?
Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced.
Why do I get a false Site Wiring Fault Message on a international 230v Smart-UPS?
When the Smart-UPS “RM2U” ... were introduced, one of the new ... user if the Site Wiring Fault LED were illuminated.
How do I upgrade my Smart-UPS firmware with no firmware image bundled with Firmware Upgrade Wizard v4.2?
The User Manual includes a step-by-step walkthrough and can be downloaded from the Software/ Firmware page
I have a Smart-UPS, what is your warranty policy?
Smart-UPS Warranty Smart-UPS Smart-UPS models that begin ... a Two Year warranty on the UPS hardware and Battery ... Smart-UPS models that begin ... a Three Year warranty on the UPS hardware and a Two Year warranty on the Battery ... Smart-UPS models that begin ... a 5 year warranty on the UPS hardware and battery ... The Warranty period starts at ... When requesting warranty service we may ask ... unable to verify warranty eligibility through other ... ... days after purchase warranty replacements will be ... ... and meet all factory fresh specifications. ... not a full UPS .
How to return a Smart-UPS or Back-UPS product for Warranty Replacement.
... issue with your UPS and feel that ... be returned for warranty service All single phase UPS products UPS is not functioning ... ... for replacement under warranty is to contact ... ... is required for Warranty service . ... To determine the factory warranty for your specific ... The factory warranty period will be ... ... When shipping the UPS back to APC ... ... Battery in the UPS is disconnected. ... very important to guarantee the safe shipment ... ... weight of the UPS . ... as FedEx, UPS , or Purolator ... ... purchase, all warranty replacements will be ... All refurbished units are fully tested to ensure that they meet all factory specifications and include a new battery.
SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.
SmartConnect Smart-UPS loses connectivity with ... Status page in SmartConnect Portal ... UPS LCD Display shows SmartConnect status as "SC.4" or "Contacting" depending on the device type. ... SmartConnect Smart-UPS ... SmartConnect Smart-UPS running firmware 3.2 ... Reboot the network interface of the Smart-UPS per the instructions in . Once communications has been re-established with the cloud upgrade the firmware to version 3.5. The firmware upgrade to version 3.5 is required in order to continue to use the SmartConnect service with your device.


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