{}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Low power can cause NBWL0755 camera to intermittently disconnect or the appliance to reboot.

Issue:
Low power can cause NBWL0755 camera to intermittently disconnect or may cause the appliance to intermittently reboot.

Product Line:
NetBotz

Environment:
NBWL0755 with connected camera
IEEE802.3at
POE+

Cause:
NetBotz 755 requires a POE type 2 connection. Even with POE type 1, the unit may boot but it may not have enough power to also power it's connected camera which may cause intermittent disconnections or reboots.

Resolution:
Please make sure a POE type 2 switch is powering the NetBotz 755.
If using an APC POE injector, please be sure the part number is NBAC0303NA2. Part number NBAC0303NA (without the 2 at the end) is a POE type 1 injector.

It may also be necessary to manually set a POE switch to provide the port connected to the NetBotz 755 with a higher power.
It is believed that the NetBotz pulls a lower power at times and the switch set to automatic may only provide that lower power.
Troubleshooting such configurations shows a vast improvement in these situations when the port is manually configured in this way.

Did this answer your question?

Explore more
Explore more
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.