Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

UPS does not shut down after power-related events when configured with PowerChute Business Edition

UPS does not shut down after power-related events (“Power Failed” or “Low Battery” events).

PowerChute Business Edition v9.2.1 and higher

UPS devices with the C postfix, e.g. SMT 750C, SMC 1500C


Upgrade your UPS firmware to the latest revision to resolve the issue. For more information, see Knowledge Base article FA279197 available on the A
PC website.
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.

Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.