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SmartConnect login reports "Application Error" "Sorry something has gone wrong!".

Published date: 19 September 2019

 Issue:
When logging into SmartConnect Portal an error is received 


Product:
SmartConnect Portal

Environment:
Web interface SmartConnect@apc.com

Cause:
Error

Solution: 

To correct log into the SmartConnect account and add company name to the user profile
 
  • Log into SmartConnect.apc.com
  • Go to My Profile
  • Go to My Company
  • Add company name
  • Click Update at the bottom of the web page
  • Log out of SmartConnect and log back in
  
 
 


If it is found that the tab to enter company information is missing as shown below the solution at this time is to create a new account on SmartConnect.APC.com and enter the pertinent information. Then associate the UPS with the newly created account. 

 

If the two options above do not resolve the issue please gather
  • Product ID
  • Product Key
  • Model number
  • Serial number
  • Screenshot of the error
  • E-mail address associated with the account
‚Äč
and contact Schneider Electric Technical Support. Contact information for Technical Support will be found at this link https://www.apc.com/us/en/support/contact-us/Schneider

 

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