{}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

User can not successfully log into PowerChute Network Shutdown client via a web browser.

Issue:
Browser reports "Page cannot be displays" or the user is repeatedly asked to re-enter their login information when attempting to log into PowerChute Network Shutdown (PCNS) client via a web browser, though a correct user name and password has been entered. Upon login, the username and password form fields are cleared, and the user is not logged in.

Product Line:
PowerChute Network Shutdown

Environment:
Web browser

Cause:
This will occur if cookies are blocked in the browser settings.

Solution:
To resolve the issue in the browser:

Internet Explorer - go to Tools > Internet Options > Privacy > Sites Button. Enter the IP address of the system running the PCNS client that is being blocked and click "Allow".

Chrome - Settings > Show Advanced Settings > Privacy > Content Settings> Cookies > Manage Exceptions. Enter the IP address of the system running the PCNS client that is being blocked and click "Allow".

Firefox - cookies are not blocked by default in Firefox.

Safari - cookies are not blocked by default in Safari.


You should now be able to successfully log in to PowerChute via the web browser.

Did this answer your question?

Explore more
Explore more
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.