Browse FAQs

How do I install or troubleshoot an srt002, srt003, srt009, or srt010 Battery Extension Cable?
The connection cable on an SRT External Battery Pack is just long enough to mount the battery immediately next to the UPS.
How do I properly install/uninstall my SmartSlot accessory card into my UPS?
Remove the internal and external battery connections from the UPS for 20 seconds.
Which modular batteries can be used with the Galaxy VS All in One (AIO) model?
The modular batteries are available for installation in the main frame as well as external battery frames for extended run time.
How to test which battery is bad (internal or external?) on a Smart-Ups XL model
If the battery packs were added correctly when first installed (through hyperterminal ... aware of the entire battery charge, runtime, and condition.
What are the Minimum and Maximum mounting depths for Smart-UPS rails?
For specifics of how to mount your unit, please refer to the installation documentation included with your UPS or External Battery Pack.
APC Din Rail/Panel Mount UPS and External Batteries
The purpose for attaching a battery externally to the UPS is to accommodate installation requirements for specific applications that require the UPS to be enclosed ...
How can I adjust the number of battery packs on a Smart-UPS XL?
... UPS how many external batteries are connected so ... ... you can use external batteries . ... and have Smart Batteries . ... modules to the external battery packs. ... modules to the external battery packs. batteries effects the runtime ... ... is running on battery power. number of external batteries . external battery packs ... the number of battery packs via a ... the UPS service must be stopped ... ... ..must install a ... the number of external packs. ... " Adds a battery pack ... in number of external battery packs ... " Subtracts a battery pack ... in number of external battery packs
Can I mix old and new batteries in a Smart-UPS?
... old and new batteries in a Smart ... ... either multiple internal battery cartridges and/ ... ability to add external batteries . ... old and new battery cartridges within the ... ... Lead Acid) batteries age, their ... ... Smart-UPS batteries are connected in parallel and all batteries are charged at ... Mixing batteries of different ages ... result in some batteries being under charged ... ... When uninstalling and installing the battery cartridges, you should keep the battery cartridges in their ... ... When replacing the batteries in a Smart ... should replace all battery cartridges(internal and external ) at the ...
Why are the battery charge LEDs flashing on a Smart-UPS?
Battery Charge LED Bar ... ... than the low battery signal warning time ... ... than the low battery signal time, the battery charge graph LEDs ... ... Reset the low battery signal time to ... ... with the low battery signal warning time ... ... , then the battery bar graph LEDs ... ... setting the low battery signal warning time ... ... , the low battery signal time is ... ... or replace the battery . ... , yet the batteries are consumable items ... As the batteries age, they ...
My smx2200 or smx3000 series Smart-UPS displays "Battery Temperature Sensor Fault"
... UPS displays " Battery Temperature Sensor Fault ... ... UPS use Smart external battery backs to increase ... Each battery pack contains a ... ... If you connect external batteries , but fail ... connect the internal battery that is built ... issue with the Battery Temperature Sensor. ... exists at the battery temperature sensor" ... The battery temperature may show a reading of 59 Degrees Celsius. ... To correct this, please ensure the internal battery of the UPS is connected correctly. Please refer to the installation guide that accompanies the UPS or installation instructions from our website.

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