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SmartConnect login reports "Application Error" "Sorry something has gone wrong!".

Published date: 07 May 2019

 Issue:
When logging into SmartConnect Portal an error is received 


Product:
SmartConnect Portal

Environment:
Web interface SmartConnect@apc.com

Cause:
Error

Solution: 

To correct log into the SmartConnect account and add company name to the user profile
 
  • Log into SmartConnect.apc.com
  • Go to My Profile
  • Go to My Company
  • Add company name
  • Click Update at the bottom of the web page
  • Log out of SmartConnect and log back in
  
 
 

If the above does not resolve the issue please gather
  • Product ID
  • Product Key
  • Model number
  • Serial number
  • Screenshot of the error
  • E-mail address associated with the account
‚Äč
and contact Schneider Electric Technical Support. Contact information for Technical Support will be found at this link https://www.apc.com/us/en/support/contact-us/Schneider

 

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