{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Network Management Card 2 Firmware v6.X.X FAQ/Upgrade Issues


This knowledge base is intended to summarize and provide information on any FAQ or Upgrade Issues that have been identified with Network Management Card 2 (NMC2) v6.X.X firmware.

Please note: This article also includes information about an important Information Bulletin. (INFORMATION BULLETIN - Network Management Card 2 upgrade from v5.1.X to v6.0.6 incorrectly maps SMTP server informationknowledge base FA175981.)

Product Line
  • Network Management Card 2 - AP9630/30CH, AP9631/31CH, AP9635/35CH
Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Certain Audio/Video Network Management Enabled products.

  • All serial numbers
  • All users upgrading from v5.X.X firmware to v6.X.X
  • Users new to v6.X.X firmware

This information is provided a supplement to assist users in understanding any FAQ or other recommended references available for NMC2 v6.X.X firmware.


Refer to the information and links below for further information.
  • Knowledge base FA167693 - Things To Consider When Upgrading or Downgrading a Network Management Card 2 (NMC2) Device between v5.X.X and v6.X.X

  •  Knowledge base FA175981 - INFORMATION BULLETIN: Network Management Card 2 upgrade from v5.1.X to v6.0.6 incorrectly maps SMTP server information  

  • Knowledge base FA175980 - v6.X.X Network Management Card 2 "Reset All" or "Reset to Defaults" Command Does Not Work  

  • Knowledge base FA176048 -  Network Management Card 2 config.ini upload for event notification settings does not enable events in v6.X.X

  • Knowledge base FA175982 - v6.X.X Network Management Card 2 config.ini DefaultUserTemeratureScale (misspelled) keyword value displays the opposite of the actual setting

  • Knowledge base FA176542Mass Configuration of Users and User Preferences on Network Management Card 2 (NMC2) v6.X.X
  • Knowledge base FA177701 - Network Management Card 2 (NMC2) v6.X.X potential reboot loop or TCP/IP stack failure experienced when SMTP server MX record is not cached on user's DNS server
  • Knowledge base FA177263 - Symmetra LX Battery Module Information Missing within v6.X.X Network Management Card Firmware Web Interface
  • Knowledge base FA231396 - UPS Network Management Card 2 Firmware Application Compatibility for Smart-UPS Online (SRT) Models
  • Knowledge base FA233873 - About->Support menu option missing from AP8XXX series Rack PDU Web Interface on certain firmware versions
  • Knowledge base FA234740 - "Battery Predicted Replacement Date" missing from AP9630/31 UPS Network Management Card 2 (NMC2) Web Interface on supported UPS models
  • Knowledge base FA235265 - HTTP/HTTPS Web Access does not work in v6.X.X firmware but works on v5.X.X in certain NMC2 configurations/environments   

  • Knowledge base FA235654Network Management Card 2 (NMC2) does not parse .csf files uploaded via Secure Copy (SCP)  

  • Knowledge base FA235716UPS Network Management Card 2 (NMC2) Certain Events do not work properly with the Dry Contact I/O Accessory (AP9810) Control Policy

  • Knowledge base FA238090Using UPS Network Management Card 2 (NMC2) v6.2.0 sumx application to upgrade SMT UPS firmware via Internet Explorer may fail

  • Knowledge base FA242818Chinese language does not work properly with sumx & sy UPS Network Management Card 2 (NMC2) applications v6.2.1

  • Knowledge base FA243736"Ignore PCNS shutdown commands" missing from UPS Network Management Card 2 (NMC2) PowerChute Shutdown Parameters options

Knowledge Base Article ID ResolvedNetwork Management Card AOS or APP Module Version Required
FA175981, FA176048AOS v6.1.1 or higher
FA175980AOS v6.1.3 or higher
FA175982AOS v6.1.6 or higher
FA170552 (and related to note in FA176542)AOS v6.1.3 or higher
FA177701AOS v6.1.3 or higher
FA177263sy APP v6.2.0 or higher
FA231396sumx APP v6.2.0 or higher
FA233873rpdu2g APP v6.3.3 or higher
FA234740sumx v6.3.3 or higher
FA235265AOS v6.3.3 or higher
FA235654AOS v6.3.3 or higher
FA235716undetermined future version of sumx firmware APP
FA238090under investigation for future version of sumx firmware APP
FA241052v6.3.2 rpdu2g firmware APP
FA242818language pack fix attached in knowledge base ID
FA238115detailed fix information available in knowledge base ID
FA243736undetermined version of sumx/sy APP, workaround available in knowledge base ID

Note: Each Network Management Card has an AOS and application file (APP) and they cannot be updated independently. Please check https://www.apc.com/tools/download/index.cfm to verify the latest versions available for your device. Please also consider any suggested workarounds if a firmware upgrade is not yet available.


Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.