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Native serial shutdown on Microsoft Windows OS

Published date: 10 October 2018

Issue:
Not able to configure Native serial shutdown on Microsoft Windows OS.

Product:
Native serial shutdown

Environment:
Microsoft Windows Vista, Windows 7, 8, 10, Windows server 2008, 2010, 2012, 2016

Cause:
Microsoft has removed the serial UPS support from its operating systems.

Solution:
For Smart-UPS switch connection type and use USB or install PowerChute Business Edition.
For Back-UPS use USB or if the Back-UPS is compatible with serial communications use USB to Serial converter. 

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