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Export failed message when attempting to export clips from InfraStruXure Central.

Published date: 14 August 2013

Issue:

Export failed message when attempting to export clips from InfraStruXure Central to a Windows system.

Product Line:

StruxureWare Central, StruxureWare Data Center Expert.

Environment:

This issue effects ISX Central versions 5.0.x and above.

Cause:

When attempting to export a surveillance clip to your "My Documents" folder (i.e. C:\Documents and Settings\myname\My Documents) you will get an error that states "Export failed.". This is because of a Java bug related to writing to "special" Windows folders.
(http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=4939819).

Resolution:

To work around this issue, simply save to another folder


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