Issue:
How to upgrade APC Network Management Card 2 (NMC2) AP9630, AP9631, and AP9635 remotely over a network.

Product line:
AP9630, AP9631,AP9635
Smart-UPS & Smart-UPS Online
Symmetra RM & Symmetra LX
Smart-UPS VT-Galaxy 3500
Symmetra PX1 and PX2 3 Phase UPS’s

Environment:
All UPS products using Network Management Card 2 (AP9630, AP9631, AP9635)

Cause:
Updating or flashing firmware is necessary to implement new features, correct bugs, or when moving the network card from one UPS family to another.

Resolution:
Provides an easy manner of downloading and performing firmware upgrade over the network or internet.



NMC2 AP9630, AP9631, and AP9635 Remote Firmware Upgrade

• Go to https://www.apc.com/tools/download/ and search for your network management card model number.
• Select the “UPS Network Management Card 2” link.
• Scroll down to the product documentation tabs.
• Click the Software and Firmware tab.
• Find the firmware file.  This one is “Network Management Card v6.5.0 Firmware for Symmetra 3-Phase with AP9630/AP9631/AP9635”
• Verify that you have located firmware appropriate for the host UPS family.
• Click the “Download” Link.
• Then Select the “Download Now” button.
• The file will download to your default download directory.
• Click the file and extract the firmware package.
• Open the extracted firmware package.
• Locate and click the Firmware Upgrade Utility application.
• Enter the IP address
• Enter your Username and Password.  The default values are both lowercase “apc”.
• Click the Ping button to assure you have connectivity with the card to be upgraded.
• Click “Upgrade Now” button.
• If successful, the utility will report “Device(s) Successfully Updated”.
• You can now log in to your UPS Network Management Card 2.

Released for:APC Netherlands