Issue:

SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled (EcoStruxure™ Ready) Smart-UPS


Product Line:

Smart-UPS

Environment:

EcoStruxure™ Ready Smart-UPS models with the prefix SMT, SMC, SMTL, SCL, and SMX, that have a SmartConnect Ethernet port.
All Serial Numbers

Cause:

EcoStruxure™ Ready Smart-UPS products are able to download the latest UPS Firmware from the Cloud.

Resolution:

1 - To upgrade the firmware you can do so via the cloud portal. See the instruction here https://www.smartconnect-support.apc.com/help/EN/index.html#page/EcoStruxure%2520Ready%2520Smart-UPS%2520Help%2520Center%2FMN04.6.2.html%23

2 - The other option for upgrading the firmware is Via the "Configuration" menu on the UPS LCD screen. You can update the UPS firmware by selecting "​Install FW?"
Note: This option will only be seen once a Firmware Image has been automatically downloaded by the UPS from the cloud. 

Once you select "Install FW?" your options are:
• Next off (Updates the UPS Firmware next time that the UPS is turned off)
• Now (Updates the UPS firmware immediately without interrupting operations)
• Don't Install

The update will take approximately 5 minutes to complete from the time you initiate the update. You may not have battery back up available during some of this time. If you have a high profile application you may want to use "Next Off" so that the UPS updates itself the next time you reboot the unit rather than doing the upgrade live.