{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"Yes","noButton":"No","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please check the box"}}}
Search FAQs

Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe

Issue:
need to check USB communications between Windows OS and APC Back-UPS or APC Smart-UPS

The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS. 
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. The drivers that will load are HID UPS Battery and American Power Conversion USB UPS. 

HID + APC (002).png

NOTE: If PowerChute had previously been installed on the system you may see APC UPS under Batteries. 

If the drivers do not load automatically;
  1. Connect the USB cable to the UPS and the computer
  2. Open C:\Windows\System32\drivers
  3. Verify that hidclass.sys, hidparse.sys, and hidusb.sys are available.
NOTE: hidclass.sys, hidparse.sys, and hidusb.sys are included with the Windows OS. If they are missing from the system you will need to install them via the Windows OS install media. 

Product Lines:
Back-UPS and Smart-UPS that accept USB communications
PowerChute Personal Edition
PowerChute Business Edition

Environment:
All supported Windows OS

Cause:
Testing USB communications using UsbDeview.exe

Solution:

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.