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How do I update the firmware of my SMC, SCL, SMT, SMTL, SMX, SRT, CSH, XP, XU series Smart-UPS using the Firmware Upgrade Wizard?

Issue:

The Firmware Upgrade Wizard is the most universal and preferred method of upgrading.

If a previous version of the Firmware Upgrade Wizard or Firmware Images are installed, delete the old version and download the latest revision.

Links to download all necessary files can be found at the end of this document.


Product Line:

Smart-UPS models with the prefix SMC, SCL, SMT, SMTL, SMX, SRT, CHS, XP, XU

Note: The Firmware Upgrade Wizard does not support the below Smart-UPS devices:
  • Models with the SU, SUA, SUM, SURT, SURTD, SURTA, SRC, and certain SUA models.
  • SMX750, SMX1000, and SMX1500 with ID 11 and firmware UPS 02.x or lower. These units are 120V devices built prior to date code 1037. The date code is the first 4 numbers in your serial number. For example, serial number AS1036123456 would not be supported.
  • Devices not supported in the current release: SMT750RMJ1U, SMT2200, SMC2200XLI-BR


Environment:

The system requirements for the Firmware Upgrade Wizard are as follows:
Operating systems: 64-bit Microsoft Windows 7, Windows 2016, Windows 8.1, Windows 10, and Windows Sever 2016.

To find the current UPS Firmware version via the UPS LCD display:
The Firmware Upgrade Wizard will detect the current version.
Alternately, from the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".

To find the current UPS Firmware version via Firmware Upgrade Wizard:
Run the Firmware Upgrade Wizard and it will identify the current firmware version before performing the update.

To find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.
  • Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
  • The same models of UPS may have different UPS IDs depending on when they were produced.
  • The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
  • If the UPS ID is not listed in the below table, it does not have an update available.
  • The Firmware Upgrade Wizard will select the correct version for the unit you are upgrading.
Note: it is not recommended to perform a firmware downgrade to a lower firmware version than the current UPS firmware.

Firmware Files bundled with the current release of Firmware Upgrade Wizard:
UPS IDUPS PrefixLatest Firmware ReleasedFirmware version After UpgradeFirmware Upgrade with Output On Available
1000SMCSMC1000UPS_10-0.encUPS 10.0No
1005SMCSMC1005UPS_14-0.encUPS 14.0 No
1007SMCSMC1007UPS_11-0.encUPS 11.0No
1018SMCSMC1018UPS_04-3.encUPS 04.3Yes
1029SCL SCL1029UPS_15-1.encUPS 15.1Yes
1030SCLSCL1030UPS_15-1.encUPS 15.1No
1036SCLSCL1036UPS_15-1.encUPS 15.1Yes
1037SCL SCL1037UPS_15-1.encUPS 15.1No
17SMTSMT17UPS_07-1_Le.encUPS 07.1No
18SMTSMT18UPS_09-6.enc UPS 09.6No
18*SMTSMT18UPS_09-8_JP.encUPS 09.8No
20SMTSMT20UPS_10-2.encUPS 10.2No
1015SMTSMT1015UPS_04-6.encUPS 04.6Yes
1031SMTSMT1031UPS_15-0.encUPS 15.0No
1039SMTSMT1039UPS_01-2.encUPS 01.2No
1040SMTSMT1040UPS_01-2.encUPS 01.2No
1041FJTFJT1041UPS_01-1.encUPS 01.1No
1026SMTLSMTL1026UPS_15-0.encUPS 15.0Yes
20SMXSMT20UPS_10-2.encUPS 10.2No
1003SMXSMX1003UPS_08-1.encUPS 08.1No
1031SMXSMX1031UPS_15-0.encUPS 15.0No
1001**SRTSRT1001UPS_02-9.encUPS 02.9No
1002SRTSRT1002UPS_15-0.encUPS 15.0No
1010SRTSRT1010UPS_15-0.encUPS 15.0Yes, from UPS 07.9
1013SRTSRT1013UPS_15-0.encUPS 15.0No
1014SRTSRT1014UPS_15-0.encUPS 15.0No
1019SRTSRT1019UPS_15-0.encUPS 15.0Yes, from UPS 07.1
1020SRTSRT1020UPS_15-0.encUPS 15.0Yes
1021SRTSRT1021UPS_15-0.encUPS 15.0No
1024SRTSRT1024UPS_15-0.encUPS 15.0Yes, from UPS 00.4
1025SRTSRT1025UPS_15-0.encUPS 15.0Yes, from UPS 07.3
5008CSH2SRT5008UPS_02-5.encUPS 02.5Yes
1016XP1K9NN42RCCPMU1016UPS_02-3.enc UPS 02.3No
1017XU1K3LLXXRCCXUL1017UPS_02-7.encUPS 02.7Yes, from UPS 01.4
1033XU2K0LLXXRCCXUL1033UPS_00-3.encUPS 00.3 Yes, from UPS 0.03

Notes:
  1. *SMT18UPS_09-8_JP.enc is only compatible with 1U Smart-UPS models sold in Japan: e.g. SMT750RMJ1U and similar. For all other SMT UPS models with ID of 18, use SMT18UPS_09-6.enc
  2. **For SRT UPS models with ID1001, the UPS firmware must be updated twice. First update the UPS firmware using SRT1001UPS_02-9.enc. This will change the UPS ID to 1013. Once the update is completed, perform the firmware update again using SRT1013UPS_15-0.enc
  3. As shown in the above table, in some cases, there are two or more firmware images listed for the same UPS ID. The selection of the appropriate file is taken care by a new feature in Firmware Upgrade Wizard, that shows only the relevant and latest firmware for the connected UPS.
  4. The serial cable that is included with the UPS must be used. If upgrading via USB, it is recommended to use the included USB cable.
  5. If upgrading a UPS unit due to a "Needs Firmware Update" or "Battery Sys Error 0800" alarm, the external battery packs MUST be connected when performing the upgrade. If more external battery packs are connected at a later date and the issue returns, the firmware upgrade must be performed again with all battery packs connected. Upgrading an SRT UPS unit may take up to 20 minutes to complete. The more external battery packs are connected, the longer the upgrade may take.
  6. Sometimes the firmware upgrade via USB cable may result in an error showing “Error detected during Firmware upgrade”. To resolve this, follow the below steps:
    • Disconnect the USB cable from UPS, wait for 5 minutes, reconnect the USB cable. Try the firmware upgrade again.
    • Perform a brain dead of UPS and try again. Steps to brain dead the UPS.
      • Power off the UPS gracefully and disconnect the input power supply to the UPS.
      • Disconnect the battery connector, or disconnect the battery.
      • Reconnect the battery and reconnect the input power supply.
      • Turn on the UPS.
DO NOT REBOOT THE COMPUTER OR ATTEMPT TO TURN OFF THE UPS DURING THE FIRMWARE UPGRADE.


Resolution:

Download the Firmware Upgrade Wizard as well as the Firmware Upgrade Wizard User Guide.

The Firmware Upgrade Wizard file contains the self-extracting executable file, as well as all necessary UPS firmware images. Read the Firmware Upgrade Wizard User Guide before performing the upgrade. The User Guide provides a complete step by step walk through of the process including all necessary screenshots. The complete process will take 5-20 minutes, depending on the UPS model.

For any issues encountered during the upgrade process or any additional questions, please contact APC Tech Support .

Note: Verify the hash key of the Firmware Upgrade Wizard after downloading. The current has value is 32bcac526bb697f2f943db119e690037.
  1. Open Command Prompt.
  2. Change the directory to the folder where the downloaded Smart-UPS_Firmware_Upgrade_Wizard_13-May-2022.exe was saved:
    • This is typically done using he "cd" command
    • For example, if the Smart-UPS_Firmware_Upgrade_Wizard_13-May-2022.exe file was saved to the Downloads folder, the command may look like: "cd C:\Users\Username\Downloads", or "cd Downloads"
  3. Run the command "certutil -hashfile Smart-UPS_Firmware_Upgrade_Wizard_13-May-2022.exe MD5"
  4. Compare and verify that the displayed hash value corresponds to 32bcac526bb697f2f943db119e690037.
Example: IMG1

(Downloads will open in a new browser window.)
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