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Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.

What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x,5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown?

PowerChute Network Shutdown (PCNS) version 3.1, 4.x, 5.x
PowerChute Business Edition (PCBE) version 10.x
PowerChute Serial Shutdown all versions

All supported Windows and Linux OS



For PowerChute Network Shutdown:

Gather these files and send them to Schneider Electric Technical Support
error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log, debug.log, Powershell.log, sshserivce.log, m11Debug.log, configuration.log, cmdfiles.log
NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. The Powershell.log, and cmdfiles.log may or may not be present depending on the OS and how PowerChute is configured.

On Windows, the default path is
C:\Program files\APC\PowerChute\group1

On VMware vMA, APC Appliance, or Supported Linux OS, the default path is

For PowerChute Business Edition 10.x and PowerChute Serial Shutdown:
Open the PowerChute Agent web interface and go to About, Create PowerChute Zip Archive.

PowerChute Business Edition About Web page

NOTE: Other files may be needed later, and different files may be needed to troubleshoot installation issues.

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