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How do I update the firmware of my SMC, SCL, SMT, SMTL, SMX, SRT, CSH, XP, XU series Smart-UPS?

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Issue:

Most Smart-UPS products feature user upgradeable UPS Firmware.
This allows for ongoing improvements, feature enhancements, and cybersecurity remediations of Smart-UPS products after deployment.


Product line:

SMC, SCL, SMT, SMTL, SMX, SRT, CSH, XP, XU series Smart-UPS


Environment:

Since we will continually release new products that are supported by the tool, we identify devices that are NOT supported.

Devices that do NOT have upgradable firmware:

  • UPS models beginning with: SU, SUM, SC, SURT, SURTD, SURTA, certain SUA models
  • SMX750, SMX1000, SMX1500 with ID 11 and firmware UPS 02.x or lower. These units are 120 V devices built prior to date code 1037. Date code is the first 4 numbers in your serial number. (e.g. Serial Number AS1036123456 would not be supported.)


Resolution:

There are four methods to update the firmware of the UPS:

Locally via a Serial or USB connection using the Firmware Upgrade Wizard application. This is the most universal method and should be used whenever possible.
CLICK HERE to upgrade using a Serial or USB connection and the Firmware Upgrade Wizard. (RECOMMENDED)

Remotely via the Network Management Card (requires a Network Management Card installed in the UPS SmartSlot).
CLICK HERE to upgrade using the Network Management Card

Remotely via SmartConnect - supported only by compatible UPS devices (SMC, SCL, SMT, SMTL, SMX models with a "C" suffix only; e.g. SMX1500IC, SCL500RMI2UC, SMT1500C, SMX1000C).
CLICK HERE to upgrade via Smart-Connect

Locally via a USB flash drive  - supported by XU1K3LLXXRCC and certain Smart-UPS SRT UPS models only.
CLICK HERE to upgrade via a USB flash drive


The Firmware Upgrade Wizard, Network Management Card, SmartConnect and USB methods may require that the UPS output power is turned off.
If the UPS output power must be turned off, ensure that your network access is not dependent on the UPS for power when upgrading via the Network Management Card or SmartConnect.

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