{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

How do I upgrade the firmware of an XU1K3LLXXRCC and select Smart-UPS SRT models using a USB Thumb Drive?

Issue:
How do I upgrade the firmware of an XU1K3LLXXRCC and select Smart-UPS SRT models using a USB Thumb Drive?

Product Line:
Smart-UPS Industrial
Smart-UPS SRT 5-10kVA

Environment:
XU1K3LLXXRCC, All Serial Numbers
Smart-UPS SRT 5-6kVA, UPS ID1020
Smart-UPS SRT 8-10kVA, UPS ID1021 

Cause:
Certain Smart-UPS SRT models and the Smart-UPS Industrial XU1K3LLXXRCC supports firmware upgrades via a USB Thumb Drive.

The latest firmware image and release notes are attached to the bottom of this FAQ.

This is a method unsupported by certain Smart-UPS Products. This FAQ will explain how to perform this upgrade on selected UPS models specified above.
For information on updating the UPS firmware via a Network Management Card, or the Firmware Upgrade Wizard, please refer to FAQ FA164737. 

NOTE: During the upgrade process the UPS will not be able to provide battery backup in the event of a Power Outage

Resolution:
Follow the steps below to determine your current UPS firmware revision, select the proper firmware image, and update the UPS firmware.

To find your current UPS ID and Firmware:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or via the NMC web interface, in “About” menu, then “Network”.

The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to upgrade and ensure you use the firmware file with the compatible ID. Using the incorrect firmware file can result in damage to the UPS.

Download the applicable Firmware Image, linked in the Firmware Revision Table below:

Firmware Revision Table
 
UPS IDPrefixLatest FWRelease NotesFW after FW UpgradeFW Upgrade with Output On
1020SRTSRT1020UPS_10-1.encSRT1020UPS_10-1.txtUPS 10.1Yes
1021SRTSRT1021UPS_12-0.encSRT1021UPS_12-0.txtUPS 12.0Yes
1017XU1K3LLXXRCCXUL1017UPS_2-7.encXUL1017UPS_2-7.txtUPS 02.7Yes


 

Step 1

Important: The USB drive must first be formatted, and configured to FAT32 file system.

Copy the correct .enc firmware file only to the USB Thumb Drive.

 

Step 2

Connect the USB device to the USB port of the unit.

 

Step 3

Wait until the system detects the USB. Verify the screen in the next column is displayed. This screen will be shown for about 1minute.

Step 4

After 1 minute, the USB Device menu will appear.

Note: If this does not appear, go to the Configuration Menu, and select USB Device

 

Step 5

Scroll down and select “Install UPS Firmware” 

 

Step 6

Select “Yes” to upgrade the firmware
Note: Do not remove USB while upgrading firmware

Step 7

Display automatically pop ups with “Receiving Firmware Image X% Completed”

 

Step 8

Validating the file            

Step 9

Display automatically pop ups with “Installing Firmware X% Do Not Power Off”

Step 10

Once upgrade is successful, the system will reset and display this screen.

Step 11

The system will now return to the "USB Device" menu.


Select “Eject”. 

Once “Safe to Remove USB Device” pops up you may remove the USB drive.


 

Step 12

Once the USB Drive is removed you need to reboot the Network Management Card:

  • Login to the NMC Web Interface

  • Go to the "Control" menu

  • Select "Network" then "Reset/Reboot"


This will reboot the Network Management Card. Your load will not be affected

 


 

Attachment(s)

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.