{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

NetBotz 700 | Why is my browser window hanging after upgrading the firmware from 5.0.1?

Issue:
After upgrading NetBotz 750 firmware, the upgrade appears to hang.

Product Line
NetBotz 700 Series
- NetBotz Rack Monitor 750 (NBRK0750)

Environment
NetBotz 700 Series (all versions)

Cause:
When upgrading a NetBotz 750 from 5.0.1 to anything newer, the browser window may appear to hang and web page does not refresh.

Resolution:

It is suggested that you clear your browser cache and it should update the window and allow you to log in to the NetBotz appliance with the new firmware. This issue should not occur if you are at a higher starting firmware revision.
 

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.