{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Why is the software not running a Runtime Calibration when using a Share-UPS or Interface Expander card?


Issue

My PowerChute software not running a Runtime Calibration when using a Share-UPS or Interface Expander card. If using PowerNet Manager to initiate calibration, the Runtime Calibration icon will appear for approximately 5 seconds and return to an Online condition. If you are initiating a calibration from PowerChute plus or PowerChute Business Edition, you will receive the message "Runtime calibration cancelled by user."


Product Lines

• Share UPS - AP9207
• SmartSlot Interface Expander - AP9607/AP9607CB
• UPS Models that support these two accessories


Environment

All serial numbers, all firmware versions


Cause

When using a SmartSlot Interface Expander or Share-UPS with a Smart-UPS or Matrix-UPS, all Runtime Calibration commands will immediately be cancelled.


Resolution


This precaution exists so the attached servers do not shut down once the ups reaches a low battery condition.
Explore more
Explore more

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.