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What are Frequently Asked Questions for the CSH2 Charge Mobile Battery for Microsoft Surface Hub 2?

Published date: 16 March 2020


Issue:

This document covers some Frequently Asked Questions for the CSH2 Charge Mobile Battery

Product Line:

CSH2 Charge Mobile Battery for Microsoft Surface Hub 2

Environment:

CSH2, All Serial Numbers

Cause:

Charge Mobile Battery is a lithium-ion battery system designed to power Microsoft Surface Hub 2 on-the-go for over 100 minutes. This document will help with basic use and set-up.


Resolution:


Q - Battery does not output power
A - Battery is not turned on.  Press the POWER ON/OFF button for more than 3 seconds and less than 6 seconds to enable
24 V DC output voltage. LEDs will illuminate white indicating the battery state of charge.

Q - How do I turn the CSH2 Battery Off?
A - Press the POWER ON/OFF button for more than 6 seconds and less than 20 seconds to turn off the APC Charge.

Q - I Cannot find battery POWER ON/OFF button
A - The Button is on the bottom of the unit under a green sticker. Remove the sticker to access the button

Q - The battery icon is not showing on the hub
A - Check that all 3 cables are securely connected to the hub and the CSH2 battery

Q - My battery is not charging
A - Check that all 3 cables are securely connected to the hub and the CSH2 battery

Q - The battery is not powering hub
A - Check that all 3 cables are securely connected to the hub and the CSH2 battery

Q - My battery doesn’t charge
A - Verify that the AC cable is securely connected to the hub

Q - Where can I find more information about the LED's and the full functionality of the POWER ON/OFF button?
A - Refer to the User's manual of your CSH2 Battery for additional information on the use, set up, and troubleshooting of your CSH2.

 

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