Browse FAQs

Data Center Expert | StruxureWare is not listed as a trap receiver after discovery of an APC SNMP device.

Published date: 12 May 2020

Issue
No trap receiver is visible after discovering an APC device with Data Center Expert

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
StruxureWare Data Center Expert (DCE) does not behave as a standard trap receiver. DCE instead uses Priority Scanning to detect alarms and threshold violations. To do this, the server registers itself in a hidden field that is not visible to the user. This registration does not cause standard SNMP traps to be sent. Instead, the unit sends a simple trap that notifies the DCE server that there is an alert. Afterwards, the server scans the unit to gather specific information about the alert or alerts that may be present in the priority scanning table.

Resolution:

This feature is functioning as intended. This feature is only applicable to APC devices.
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.