Network Management Card 3 – dbg directory not included in Smart-UPS firmware

Issue:
The dbg directory is not included in Smart-UPS (SU) firmware.

Product:
Network Management Card 3 (AP9640, AP9641)

Environment:
All supported OS

Solution:

Follow the steps below to download the contents of the dbg directory.
1.    List the contents of the dbg directory from the console (using serial access, SSH, or Telnet):

apc> dir C:\dbg\*
2.    Download the contents of the dbg directory:

ftp> get C:\dbg\debug.txt
ftp> get C:\dbg\dump.txt

NOTE: The above example using FTP to download the missing files. FTP is disabled by default, and must be enabled before attempting to download the files.

Published for:APC Mexico