Firefox reports "Server not found" when opening PowerChute web page.

Issue:
When opening PowerChute web page Firefox reports "Server not found"

Products:
PowerChute Business Edition
PowerChute Network Shutdown

Environment:
All supported OS

Cause:
Fully Qualified Domain Name is not resolved.


Solution:
Remove the Domain information from the address.
Example: change https://w7us5cb3251q6xl.nam.gad.schneider-electric.com:6547 to https://w7us5cb3251q6xl:6547

Another option if logging in on the system PowerChute is running on enter https://127.0.0.1:6547 or https://localhost@6547

NOTE:
If you are experiencing an issue logging in to PowerChute Network Shutdown 4.4.2 or 4.4.3  installed for a standalone VM host see Schneider Electric FAQ000237750 PowerChute Network Shutdown version 4.4.2 & 4.4.3 web page is not accessible after installing onto standalone ESXi host.

If you are experiencing an issue logging in to PowerChute Business Edition Agent 10.0.2 see Schneider Electric FAQ 000208439
Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface.

Publicado para:APC Mexico