Browse FAQs

NetBotz Rack Access does not discover when choosing NetBotz discovery in StruxureWare Data Center Expert (DCE)

Published date: 21 July 2020

 Issue: 

NetBotz Rack Access AP9361 does not discover when choosing NetBotz discovery in StruxureWare Data Center Expert (DCE). 

Product Line: 

NetBotz  AP9361
StruxureWare Central / DCE 

Environment: 

NetBotz Rack Access AP9361 discovery in StruxureWare DCE 

Cause: 

The NetBotz Rack Access AP93610 is based on technology from the earlier APC network management cards. This was similar to the Network Management cards in other APC devices. NetBotz 300, 400, and 500 series units are discovered using HTTP or HTTPS based on individual configuration.

Resolution: 

Because the code in the NetBotz Rack Access AP9361 is not the same as the 300, 400, and 500 series NetBotz appliances, it must be discovered as an SNMP device in StruxureWare DCE. It can not be discovered using HTTP or HTTPS in DCE.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.

Contact support