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Data Center Expert | How do I reset the web interface and desktop client administrator password?

Published date: 06 May 2020

Issue
Web interface and desktop client administrator password reset for StruxureWare Data Center Expert and InfraStruXure Central.

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Resolution:
 
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WARNING:  This process requires a reboot of the appliance.  The appliance will not collect any data from devices, including alarms that may occur, until the system comes back up after the reboot.  If multiple users use the system, you may want to notify them that the system will be rebooted in order to perform the steps listed below.
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 Password Reset Procedure for Administrator credentials used to access the Web Interface or Desktop Client:
 
1. For physical appliances connect a keyboard and monitor to the appliance.  For virtual appliance connect to the console.
 
2. Reboot the DCE server by power cycling the physical appliance or virtual appliance.
 
3. If your Data Center Expert Server was deployed on a version prior to 7.8.0, login within 5 minutes of the reboot with the following credentials:
        Username: apcreset
        Password: apc

    If your Data Center Expert Server was deployed on version 7.8.0 or newer, login within 5 minutes of the reboot with the following credentials:
        Username: apcreset
        Password: Password set on first deployment during IP configuration.
 
4. Follow the instructions when prompted to reset the apc admin user to factory defaults (apc/apc).
NOTE: This will not reset the whole appliance to defaults, only the username and password for the default admin user.
 
5. Log into the desktop client with apc as the username and password.
 
6. Within the System menu select Users and Device Group Access.  Select the apc user and select Edit to change the password.
 
NOTE: If you experience any issues during this process, reach out to your local technical support team.

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