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Getting started with StruxureOn

Published date: 25 January 2018

StruxureOn is a digital monitoring service that proactively minimizes downtime and reduces break-fix resolution time through smart alarming, remote troubleshooting and visibility into your device lifecycle.

To get up and running with StruxureOn requires that an administrator installs and configures one or more gateways or StruxureWare Data Center Experts and sets up users:

  • StruxureOn Gateway or StruxureWare Data Center Expert v7.4.x
    for handling communication with your monitored devices, gathering and sending device data for smart alarm notification
  • User management
    for inviting users and managing user rights and call priority lists

As a StruxureOn app user, all you need is to follow the instructions in your invitation from the administrator to get the smartphone app and log in:

  • StruxureOn App for Android or iPhone
    for knowing the status of the monitored devices and communicating with your own team or the Schneider Electric experts whenever and wherever you go

Follow the instructions on to get started.

About using the StruxureOn Gateway or StruxureWare Data Center Expert for connecting to StruxureOn

If you're already using StruxureWare Data Center Expert v7.4.x, you can register your organization to enable StruxureOn from the StruxureOn menu. Learn more here.

If you don't have StruxureWare Data Center Expert and want to use StruxureOn standalone, you need to install the StruxureOn Gateway.

If you're running a large distributed environment, you can use StruxureOn with more StruxureOn Gateways, StruxureWare Data Center Experts v7.4.x, or a mix of both for handling all your devices across various geographical locations.

About using the StruxureOn App

When you initially start using the app, you may not see much. As long as everything in your data center is running smoothly, there's not much to show. But when something is going on that you need to know about, the app will help you manage the situation. 

The app Dashboard tab provides a summary of devices with alarms, incidents, and a list of the 10 latest notifications. Notifications tell you about anything going on with alarms, incidents, network issues preventing communication with the StruxureOn Gateway, etc.

There is an "unread" icon (green dot) next to each notification that hasn't been opened. The icon disappears when you've read the notification.

About maintaining StruxureOn

Updates are automatically available when you're using the gateways and apps. Note for the StruxureOn Gateway, auto update is disabled by default and can be enabled in More... > Auto Update.

StruxureOn administrators can make changes to the configuration of the gateways in the StruxureOn Gateway and to the user management on

StruxureOn users can make changes to their own account information on

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