Issue:
Manually Uninstalling PowerChute Business Edition Due To Incomplete Removal Or "Maintenance Successful" Error When Reinstalling The Software

Product Line:
PowerChute Business Edition (PCBE)

Environment:
Windows OS

Cause:
Incomplete Removal Or "Maintenance Successful" Error When Reinstalling The Software

Resolution:
Remove PowerChute Business Edition, by deleting the folders and registry keys created by the install.

Warning: Using the Registry Editor incorrectly can cause serious system wide problems that may require you to reinstall Windows to correct them. Schneider Electric and Microsoft can not guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. Schneider Electric is not responsible for any consequence caused by editing of the system registry.

1. Make sure the APC PBE Agent and APC PBE Server services are stopped if they exist.

2. Delete the following folders through Windows Explorer or My Computer:

Agent:
c:\Program Files\APC\PowerChute Business Edition\agent (or whatever the install path was) c:\Program Files\InstallShield Installation Information\{BCE9F441-9027-4911-82E0-5FB28057897D}

Server:
c:\Program Files\APC\PowerChute Business Edition\server
c:\Program Files\Common Files\APC
c:\Program Files\InstallShield Installation Information\{A6491A4A-AAA0-4892-BFEF-ECD6CECE2FF3}

Console:
c:\Program Files\APC\PowerChute Business Edition\console
c:\Program Files\InstallShield Installation Information\{0F86FD09-BA63-4E45-A70B-604C1106C2F2}

3. Go to the start menu, then run, and type regedit or regedit32.

4. Find and delete the following keys. Note… some keys may require a change of security. Keys such as KEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBESERVER may error when attempting to delete them.

To change the security, select the key to be deleted and go to the security menu option and choose permissions. Make sure you have full control access. You can set this access to everyone as it will be deleted and permissions will no longer be an issue.

Entries for 32 bit system:

Agent:
HKEY_LOCAL_MACHINE\SOFTWARE\APC\PowerChute Business Edition
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BCE9F441-9027-4911-82E0-5FB28057897D}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBEAGENT
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_APCPBEAGENT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\APCPBEAgent

 

Server:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A6491A4A-AAA0-4892-BFEF-ECD6CECE2FF3}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBESERVER
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEServer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_APCPBESERVER
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEServer

 

Console:
HKEY_LOCAL_MACHINE\SOFTWARE\APC\PowerChute Business Edition\console
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\console.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0F86FD09-BA63-4E45-A70B-604C1106C2F2}

Entries for 64 bit System:

Agent:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\APC\PowerChute Business Edition\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\agent
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{BCE9F441-9027-4911-82E0-5FB28057897D}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\APCPBEAgent

Server:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\APC\PowerChute Business Edition\server
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A6491A4A-AAA0-4892-BFEF-ECD6CECE2FF3}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEServer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEServer

 

Console:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\APC\PowerChute Business Edition\console
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App Paths\console.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{0F86FD09-BA63-4E45-A70B-604C1106C2F2}
 

 

5. Exit the registry and try the installation again

 

NOTES:

• If you want to go back to the native service or PowerChute Business Edition, you should  reinstall the agent then uninstall.
• In PowerChute Business Edition v9.5+, the server and console registry keys are not applicable.