My SmartUPS will not communicate with my AP9620 Legacy Communications Card.
Issue:
AP9620 Compatibility.
Product Line:
Smart-UPS
Environment:
Models beginning with "SMT" or "SMX", All Serial Numbers
Cause:
Some Smart-UPS may require a firmware upgrade to be able to communicate with the AP9620 Legacy Card
Resolution:
The AP9620 Legacy Communications card is designed to allow new Smart-UPS units (SMT, SMX, SURTD, and SRT series) to communicate with legacy applications. Some SMT, SMX, or SURTD Smart-UPS units may require a firmware update in order to communicate using the AP9620 Legacy Communications card. You can find the current firmware level of your UPS via the ""About"" menu on the LCD interface of the UPS. SRT units require that the AP9620 card firmware be 3.0 or later.
LCC Compatibility Matrix
Supported UPS Models
Compatibility Notes
SMT750
SMT1000
SMT1500
SMT2200
SMT3000
Requires ""COM 02.1"" Firmware or later
SMT750I
SMT1000I
SMT1500I
SMT2200I
SMT3000I
Compatibility is fully supported
SMT750RM
SMT1000RM
SMT1500RM
SMT2200RM
SMT3000RM
Compatibility is fully supported
SMX750
SMX1000
SMX1500
Requires Firmware ""UPS 03.1 / COM 03.0"" or later
SMX750I
SMX1000I
SMX1500I
Compatibility is fully supported
SMX2000
SMX2200
SMX3000
Compatibility is fully supported
SURTD3000
SURTD5000
Requires UPS Firmware 5.1 or later
SRT (All)
Requires AP9620 Card have Firmware 3.0 or later NOTE: Use of AP9620 disables the embedded Network Management Card in the UPS.
If you find that your UPS needs to have the firmware upgraded, please see knowledge base document number FA164737 for information on how to upgrade..
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