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Search FAQs

Why is the PowerChute Web UI is inaccessible in Firefox version 69 (64-bit)

Issue:
The PowerChute Web UI is inaccessible in Firefox version 69 (64-bit). When you navigate to the PowerChute UI in the browser, the following message is displayed:
           You must log in to this network before you can access the Internet.

Product Line:
  • PowerChute Business Edition v10.0.1 and above
  • PowerChute Network Shutdown v4.3 and above

Environment:
Mozilla Firefox version 69 (64-bit)

Solution:
Follow the below steps to resolve the issue:
  1. Open Firefox version 69 and enter “about:config” in the address bar. Hit ENTER.
  2. This page displays a list of services. Search for “network.captive-portal-service.enabled” and set the value to “false”:


The PowerChute UI will not be assessible via Firefox version 69. 

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