{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}Search FAQs
{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}How to change the battery replacement date of a Back-UPS using PowerChute Personal Edition?
Issue:
The battery has been replaced in a Back-UPS but the UPS still reports battery needs replacing.
Product Line:
Back-UPS
PowerChute Personal Edition
Environment:
PowerChute Personal Edition installed on supported Windows OS
Cause:
Battery needed replacement
Solution:
1 - Open the PowerChute GUI
2 - Go to Run Self-Test
3 - Click on Replace Battery Date
4 - A pop up window will appear stating "Please confirm you want to update your battery's replacement date to today's date". To update the battery replacement date click yes.
5 - The new battery replacement date will be set to the current date and the replace battery indicator on the Back-UPS should disappear.
NOTE: Not all Back-UPS model UPS allow for a battery replacement and not all Back-UPS include the Run Self-Test option via PowerChute. This feature is determined based on the Back-UPS model and firmware the Back-UPS shipped with.
The battery has been replaced in a Back-UPS but the UPS still reports battery needs replacing.
Product Line:
Back-UPS
PowerChute Personal Edition
Environment:
PowerChute Personal Edition installed on supported Windows OS
Cause:
Battery needed replacement
Solution:
1 - Open the PowerChute GUI
2 - Go to Run Self-Test
3 - Click on Replace Battery Date
4 - A pop up window will appear stating "Please confirm you want to update your battery's replacement date to today's date". To update the battery replacement date click yes.
5 - The new battery replacement date will be set to the current date and the replace battery indicator on the Back-UPS should disappear.
NOTE: Not all Back-UPS model UPS allow for a battery replacement and not all Back-UPS include the Run Self-Test option via PowerChute. This feature is determined based on the Back-UPS model and firmware the Back-UPS shipped with.
Can't find what you are looking for?
Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.