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{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.
Issue:
What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x,5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown?
Product:
PowerChute Network Shutdown (PCNS) version 3.1, 4.x, 5.x
PowerChute Business Edition (PCBE) version 10.x
PowerChute Serial Shutdown all versions
Environment:
All supported Windows and Linux OS
Cause:
Troubleshooting
Solution:
For PowerChute Network Shutdown:
Gather these files and send to Schneider Electric Technical Support
error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log, debug.log, Powershell.log, sshserivce log, m11Debug.log, configuration.log, cmdfiles.log
NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. The Powershell.log, cmdfiles.log may or may not be present depending on the OS and how PowerChute is configured.
On Windows the default path is
C:\Program files\APC\PowerChute\group1
On VMware vMA, APC Appliance, or Supported Linux OS the default path is
/opt/APC/PowerChute/group1
For PowerChute Business Edition 10.x and PowerChute Serial Shutdown:
Open the PowerChute Agent web interface and go to About, Create PowerChute Zip Archive.
NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x,5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown?
Product:
PowerChute Network Shutdown (PCNS) version 3.1, 4.x, 5.x
PowerChute Business Edition (PCBE) version 10.x
PowerChute Serial Shutdown all versions
Environment:
All supported Windows and Linux OS
Cause:
Troubleshooting
Solution:
For PowerChute Network Shutdown:
Gather these files and send to Schneider Electric Technical Support
error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log, debug.log, Powershell.log, sshserivce log, m11Debug.log, configuration.log, cmdfiles.log
NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. The Powershell.log, cmdfiles.log may or may not be present depending on the OS and how PowerChute is configured.
On Windows the default path is
C:\Program files\APC\PowerChute\group1
On VMware vMA, APC Appliance, or Supported Linux OS the default path is
/opt/APC/PowerChute/group1
For PowerChute Business Edition 10.x and PowerChute Serial Shutdown:
Open the PowerChute Agent web interface and go to About, Create PowerChute Zip Archive.
NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
Published for:APC Latvia
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