PowerChute Business Edition - Supported UPS Models
Published date:
12 August 2020
Issue: There are two new categories to consider when manually selecting a UPS during PowerChute Business Edition installation.
Product Line:
PowerChute Business Edition version 9.5 and higher
Environment:
All supported operating systems when connected to a Smart-UPS
NOTE: Back-UPS are not compatible with PowerChute Business Edition. Back-UPS are compatible with PowerChute Personal Edition when connected to a computer running Windows OS 7, 8, 10
Cause:
Updates to the PowerChute Business Edition v9.5+ installation process.
Resolution: During installation of PowerChute Business Edition v9.2.1 and earlier, PowerChute asks you to check the monitoring ports on the back of the UPS (DB9 or RJ45) to determine the type of UPS that you want to manage. From PowerChute Business Edition v9.5+, you are instead asked to select your UPS from a list of UPS model prefixes (e.g. SMT, SMX, SMC, SU etc.). Your UPS model is printed on the label at the back of your UPS. All supported UPS models are categorized into two types:
Type-A Smart-UPS models with prefix SMT, SMX, SURTD, SRT, SMTL
(including models SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)