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​PowerChute Business Edition - Supported UPS Models

Issue:
There are two new categories to consider when manually selecting a UPS during PowerChute Business Edition installation.

Product Line:
PowerChute Business Edition version 9.5 and higher

Environment:
All supported operating systems when connected to a Smart-UPS

NOTE: Back-UPS are not compatible with PowerChute Business Edition. Back-UPS are compatible with PowerChute Personal Edition when connected to a computer running Windows OS 7, 8, 10

Cause:
Updates to the PowerChute Business Edition v9.5+ installation process.

Resolution:
During installation of PowerChute Business Edition v9.2.1 and earlier, PowerChute asks you to check the monitoring ports on the back of the UPS (DB9 or RJ45) to determine the type of UPS that you want to manage.
From PowerChute Business Edition v9.5+, you are instead asked to select your UPS from a list of UPS model prefixes (e.g. SMT, SMX, SMC, SU etc.).
Depending on your UPS model the model and serial numbers are printed on the bar code label at the back of your UPS. Some rack mount Smart-UPS have the bar code label behind the front bezel of the UPS. 

All supported UPS models are categorized into two types:

• Type-A Smart-UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SMC, SCL
  (including models SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
• Type-B Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SMC, SCL

If you are not sure to which category your UPS belongs, check the table below for the latest models:

Type-A UPS	Type-B UPS
SMT	SU
SMX	SUA (including C500J)
SMC	SURT
SURTD	SURTA
SRT	SC
SMTL	SUM
SCL
SRC models: SRC2KUXI SRC3KUXI SRC3KUXIX709	Any SRC model, excluding those listed under Type-A.

Published on:2/2/2018Last Modified on:6/18/2021