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Search FAQs

How to recover PowerChute Business Edition unknown user name and password?

Issue:
PowerChute Business Edition user name and or password is unknown / lost.

Product:
PowerChute Business Edition

Environment:
All support OS

Cause:
Lost / unknown login user name and or password

Solution:
For PowerChute Business Edition Agent version 9.5 and 10.x see instruction on page 52 of the User's Guide. https://www.apc.com/salestools/PMAR-9BULAD/PMAR-9BULAD_R2_EN.pdf

For all other versions os PowerChute Business Edition there is no method to recover from unknown user name and or password PowerChute must be uninstalled and reinstalled.

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