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How to resolve PowerChute Personal Edition 3.0.2 installation failure on Windows 7, 8, and 10?

Published date: 04 January 2021

PowerChute Personal Edition hangs after double clicking on PCPEInstaller.exe and there is no error message or fails to discover UPS. 

PowerChute Personal Edition (PCPE) version 3.0.2

Windows 7,Windows 8.0, Windows 8.1, Windows 10

System conflict

Download and install PCPE 3.1

1 -
If PowerChute Personal Edition installation fails when selecting the"NEXT" button when asked to select the installation folder see Kbase FA167118.
2 - If PowerChute Personal Edition installation fails with error code 2738 see Kbase FA159740
3 - If PowerChute Personal Edition installation fails with error that there is a previous version of PowerChute Personal Edition installed see FA159949 to verify that all PowerChute files and registry entries have been removed properly.
4 - If PowerChute Personal Edition installation fails to discover UPS see FA310907 "How to verify USB device drivers are loaded in Windows OS" and FA283181 "How to verify USB communications between UPS and Windows OS using UsbDeview.exe"

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