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UPS fails Insulation Resistance Test (PAT Test)

Normally the Insulation Resistance value should be around 1 M ohm. However this problem is usually caused by the way this test is carried out. The usual method for carrying out by such a test is shorting out phase and neutral and measuring them against earth. However when doing so you are...

Battery Damage When Battery Is Left Discharged

Issue When a battery is allowed to be at a low level of charge for too long, it can become damaged. Product Line All Environment All Cause Allowing batteries to stand for long time after a discharge without recharging will cause plate "sulfation." Sulfation is the formation of large crystals or...

What are the Matrix-UPS operating temperature limitations?

The Matrix-UPS will operate within all standard specification ratings in a surrounding (or environmental) temperature range of 0°C to +40°C (+32°F to +104°F). The internal temperature limitation for the Matrix-UPS as reported through PowerChute plus software may be as high as +70°C (+158°F). Please...

Where are the Model and Serial numbers on the NetShelter SX, SV or VX?

Issue: Customer cannot find the serial number of the NetShelter cabinet. Product Line: NetShelter Environment: All versions and serial ranges. Cause: Need to locate the serial number. Resolution: The serial number and model number are located on a label inside the rear doors on the top of the...

APC Recall for the Back-UPS CS (120V and 230V); How do I know if my unit is one of the affected units?

Issue: The affected CS 350 and CS 500 models were manufactured between November 2000 and December 2002 and sold primarily through distributors, catalog and retail outlets in North America. The primary buyers of these models were consumers with home offices and business users. Product Line: BK350,...

Hardwiring to 120v, 208v, and 240v loads from a 208v/240v SmartUPS RT UPS

Issue: Hardwiring to 120v, 208v, and 240v loads from a 208v/240v SmartUPS RT UPS Product Line: Smart-UPS RT Environment: All models with "T" in the suffix of the part number. (IE: SURT3000XL T , SURT8000RMXL T 6U) Note: This does *NOT* include SURTD5000RMXLP3U or SURTD6000RMXLP3U. These two...

50A 208v 3 Phase Rack PDU Load Ratings and Calculations Explained

Issue 50A 208v 3 Phase Rack PDU Load Ratings and Calculations Explained Product Line 3 Phase Rack Power Distribution models AP84XX AP86XX AP88XX AP89XX AP78XX AP79XX Environment All serial numbers All firmware versions 50A 3 Phase Rack PDU, such as AP8868 Cause This article will outline how...

Data Center Expert | Where can I find the manual?

Issue Where can I find the manual for the StruxureWare Data Center Expert appliance? Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual Appliance (AP94VMACT) StruxureWare Central (SWC) InfraStruXure...

인기 동영상 FAQ인기 동영상

일반 지식 FAQ를 통해 자세히 알아보기일반 지식

Configuring Microsoft Windows Vista, 7, 8, & 10, Windows Server 2008, 2012, 2016, & 2019 to safely shutdown without using APC's PowerChute software.

Issue: How to configure Microsoft Windows Vista, 7, 8, & 10, Windows Server 2008, 2012, 2016, & 2019 to safely shutdown without using APC's PowerChute software. Product: APC branded UPS with Serial Connections Environment: Microsoft Windows Vista, 7, 8, & 10, Windows Server 2008, 2012,...

The ESXi host running the free edition of VMware is not shutting down when commanded to by PowerChute Network Shutdown.

Issue: VMware ESXi host, which is running the free edition of VMware, is not shutting down when commanded to by PowerChute Network Shutdown. Product Line: PowerChute Network Shutdown (PCNS) version 2.2.3, 2.2.4, 3.0, 3.0.1, 3.1, 4.x Environment: VMware ESXi versions 3.5, 4.x, 5.x, 6.x, 7.x Cause:...

Command file is not running within PowerChute: How to check correct syntax usage.

Issue: A command file is not running within PowerChute. Product Line: PowerChute Network Shutdown PowerChute Business Edition Environment: All supported Windows Operating Systems. Cause: Syntax Solution: The command file runs using the local system account. PowerChute cannot execute programs that...

Did APC purchase the AirFlow Company?

Issue: Did APC purchase the AirFlow Company? Product line: Airflow Environment: Data Center Cooling Cause: Resolution: APC purchased Airflow in 2000 and formed a Network Air Division under APC. The best place to start is to call into our technical support line to identify the parts needed....

How accurate are the APC Environmental Monitoring products?

Issue How accurate are the APC Environmental Monitoring products? Product Line Security and Environmental Appliances AP9320 AP9340 AP9612TH AP9312TH Supported sensors Environment All serial numbers All firmware versions Cause General accuracy information for users with the aforementioned...

Configuration and troubleshooting of E-Mail in PowerChute Business Edition Server versions 9.2.1 and below.

Issue: How to configuring PowerChute Business Edition Server to send emails. NOTE: For assistance with PowerChute Business Edition Web Agent versions 9.2 and above see Schneider Electric FAQ SMTP Port option in PowerChute Business Edition Web Agent versions 9.2, 9.5, 10.x Product Line: PowerChute...

Why has PowerChute Business Edition version 9.x, 10.x lost communication with UPS after communication cable has been unattached and reattached?

Issue: After detaching communication cable and then reattaching communication cable PowerChute Business Edition does not reestablish communications with the UPS. Product: PowerChute Business Edition v9.x, 10.x Environment: All supported OS communicating with UPS via USB or Serial Cause:...

 

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