Eligibility for coverage under the Equipment Protection Policy:
*Only Back-UPS, Smart-UPS and SurgeArrest product families are covered by the APC Equipment Protection Policy for Puerto Rico and Bermuda. The Equipment Protection Policy is effective for qualified units purchased after May 2003, with the exception of purchases associated with BestCo where all purchase dates will be accepted.
What is not covered under the Product Policy:
In addition, the following are expressly excluded from coverage:
Submitting an Equipment Protection Policy Claim:
Data Recovery Policy
If data is lost from the hard drive in the protected computer due to a malfunction of a properly connected APC product, APC will, at its sole discretion, provide data recovery services from Ontrack® data recovery labs. This warranty will be offered to customers to the extent commercially reasonable, as determined by APC at its sole discretion. Ontrack will make every commercially reasonable effort to retrieve customer data, however, due to the nature of data loss, recovery is not guaranteed. The data recovery warranty is available on all APC products mentioned in the chart that follows with the exception of APC's Basic and Personal SurgeArrest® models. Data recovery is limited to physical hard drives within protected computing equipment. Expressly excluded from this warranty are any type of external storage devices.
APC reserves the right to determine whether the damage to the connected equipment is due to APC product failure by requesting that damaged equipment be sent to APC for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty, extended warranty coverage and home owner's insurance
Note: The Data Recovery Policy does not apply to all products (Contact your local APC Representative for more information).