Browse FAQs

StruxureOn Gateway: I am getting unauthorized FTP access emails daily

Published date: 25 January 2018

Change the FTP settings in the More > Device File Transfer Settings option in the Gateway to match those on the device.

Issue
I am getting unauthorized FTP access emails daily

Product Line
StruxureON

Environment
StruxureOn Gateway

Resolution
 
 
The StruxureOn Gateway gathers the event.txt log daily for most APC devices using the Gateway's FTP credentials, apc/apc by default. If the Gateway credentials do not match those on the device, a warning email message is sent every day for each device: Warning: System detected an unauthorized user attempting to access the FTP interface from <IP address>.

Change the FTP settings in the More > Device File Transfer Settings option in the Gateway to match those on the device.


Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.