Browse FAQs

When Exporting a report from ISX Central to view in Microsoft Excel using Chinese UI, some strange characters may exist.

Published date: 07 August 2018

Issue:
When Exporting a report from StruxureWare Data Center Expert using Chinese UI to view in Microsoft Excel, some strange characters may exist.

Product Line:
InfraStruxure Central
StruxureWare Data Center Expert

Environment:
ISXC / DCE any version

Cause:
Configuration changes required in Excel

Resolution:
To view the export properly the user must do the following within Excel:
"Data" > "Import External Data" > "Import Data" > (select the file) "Open"

Then change the "File origin" to "936 : Chinese Simplified (GB2312)"

Issue initially reported in 2009 and newer versions have not been tested.
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.